Peloton often follows good news with setbacks such as recalls or layoffs. For years, the company held its earnings calls at 8:30 AM ET. Recently, however, Peloton broke different news early in the morning: it announced a recall of 833,000 original Bike Plus units before releasing its Q1 2026 results after markets closed at 4 PM.
Peloton CEO Peter Stern addressed the recall promptly during the earnings call, stating that there were only three reports of breakages and two injuries. The company offered a free replacement seat to affected customers. During the Q&A with analysts, Stern added that the recall’s impact "is expected to be immaterial and is reflected in our full-year guidance."
“The recall’s impact is expected to be immaterial and is reflected in our full-year guidance.” — Peter Stern, Peloton CEO
This recall is smaller than the 2023 seat post recall, which involved over 2 million original Peloton Bikes and was linked to 35 breakages and 13 injuries. Despite its smaller scale, the recent recall still overshadowed what was otherwise a strong earnings call.
Peloton surprised investors by delivering a second consecutive profitable quarter and providing a bullish forecast for the holiday season. Following the announcement, Peloton shares rose by 14%.
However, this cycle of promising news followed by setbacks appears to be a recurring pattern for the company, undermining consistent investor confidence.
Peloton’s repeated combination of positive earnings and damaging recalls highlights a persistent challenge in maintaining investor trust despite strong performance.