Amazon $1.5 Billion Settlement: Eligibility and Refund Application Guide
In November 2025, shoppers are asking about Amazon's $1.5 billion settlement related to Prime enrollment and cancellation practices. The main questions are: Am I eligible? How do I get paid?
Automatic Refunds for Qualifying Prime Customers
Many customers who enrolled in Prime through specific signup processes during a defined period will automatically receive refunds. Others who qualify but are not in the automatic group can submit a simple claim after the initial round of payments.
Who Is Eligible?
Eligibility depends on how and when you interacted with Prime. You qualify for automatic refunds if you are a U.S. Prime customer who enrolled or attempted to cancel Prime between June 23, 2019, and June 23, 2025, using one of these challenged flows:
- Universal Prime Decision Page
- Shipping Selection Page
- Single Page Checkout
- Certain Prime Video enrollment paths
Usage Threshold and Refund Amounts
A usage threshold determines whether you get an automatic payment or must file a claim later.
- If you used no more than 3 Prime benefits in any 12-month period after enrollment, you will receive an automatic refund of up to $51.
- If you used between 4 and 10 Prime benefits after enrolling through a challenged flow, you may still be eligible for a refund but will likely need to file a claim once automatic payments conclude.
"If you used no more than 3 Prime benefits in any 12 month period after enrollment, you are slated for an automatic refund of up to $51 per person."
Refund eligibility centers on your interaction with Prime via specific enrollment and cancellation paths during the settlement period.